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 How do I order?
It is as simple as clicking a buy button of your
favorite product. Our easy-to-follow shopping cart system will
guide you step by step. You will see an on-screen order confirmation
when you complete the order process. You will also receive an
e-mail confirming your order with an order number. Keep the
order number handy to contact us.
Do you accept credit card?
Yes, we accept major credit cards including Visa,
Master, American Express and Discover. We also accept money
order or cashiers check. We ship your order as soon as your
credit is approved or your payment arrives at us.
Is my online order secure?
We employ SSL (Secure Socket Layer) to secure your
personal information as well as your credit card information.
You will see a lock symbol change to lock on your browser screen.
It means information is secure. Do not send your credit card
information through regular email. We also accept phone orders,
fax orders, and checks by mail for those who don't feel comfortable
with online order. During the order process, our shopping cart
will ask if you want to choose payment options other than credit
cards. Just follow the instructions of the shopping cart. If
you need any assistance, e-mail us at Customer Service.
When do I receive my order?
We ship your order out by UPS within 24 hours after receipt of your order. We
ship to Alaska, Hawaii and APO/FPO by USPS priority mail (Additional
shipping charges $10.00 per item will be applied). Small parts
orders will be shipped by USPS first class mail. UPS Ground
Service guarantees delivery within 5 days to your location in
the 48 contiguous states, excluding desert areas in California
and Southern Oregon. We recommend using your work address for
on-time delivery. To ensure delivery, UPS must obtain a signature
upon receipt. They will attempt to deliver your package 3 times,
after which they will send it back to us. We will e-mail you
your UPS tracking number after we ship you order. By clicking
on the Track link on our menu bar, you can access the UPS website.
Follow the menu on the site to track the location of your package.
What if I am not satisfied?
Customer satisfaction is our goal.
If you decide that you don't like your purchase, send it back to us
within 30 days from the date of purchase. We will replace or refund your purchase (less shipping and handling).
Follow the instructions for the return process.
What products do you carry?
We started this venture with 3 tent models. We have been
growing to carry 8 tents, 3 sleeping bags, 3 backpacks, 4
vacuum bottles and lots of camping accessories. We'd like
to hear your opinion. If you have any camping equipment that
you would like us to provide to our value-oriented customers,
please e-mail us at Customer Service, and we
will do our best to accommodate your idea next season.
Do you warranty performance of your products?
Yes. If, within one year from the date of purchase,
your product fails due to defects in material or workmanship,
warranty service is available. We will repair or replace your
tent free of charge. Follow the instructions for the warranty process.
How do I order replacement parts?
Most replacement parts are listed on the Replacement Parts page.
Order your parts as you do for tents. Some customers prefer to repair their products and use them longer.
We are always glad to help you. To get zippers, strings, clips, and more, e-mail us at Customer Service.
Can I buy more for my scout troops?
We will gladly help your group. We have special program designed for scout troops.
Our "Try'N Test" will help you to evaluate our products without any risk.
For more information, go to the "Try'N Test" page or e-mail us at Customer Service.
Our Volume Discount Program will help you to maximize your saving on our great gear.
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