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3.About Products: Tents, Sleeping Bags, Bags & Packs, Thermos Bottles

How long will my tents last?

The average life of your tents are over 5 years with reasonable care. I have seen some careless campers who never used their tents again after their first camping trips. Here are some tips for longer use of your tents:

• Take down your tent when not in use. Continuous sunlight may deteriorate the tent fabric. No tent fabric can survive, if continuously exposed to sunlight for over a month.
• Before dismantling your tent, brush off any dirt, grass and other debris inside and out. Dismantle your tent only when it is completely dry. If you have to pack it while wet, try to pitch it in the same afternoon so that it can dry before nightfall.
• Do not store your tent while wet or on a concrete floor. Should discoloration or a musty odor develop, treat by scrubbing with a soft bristle brush.
• Do not machine wash your tent. Use mild detergent only.

Your tent is not a 4-season tent. This requires specially treated fabric, poles, and design. A 4-season tent costs considerably more. Our tent is designed for hikers and weekend campers, ideally used at a temperature of 45º or higher. Remember that temperatures may drop drastically at night and proper clothing and sleeping bags are recommended. Do not use oxygen-consuming devices, (i.e. lanterns, stoves, candles, hibachis, heaters) in or around your tent. This could result in carbon monoxide poisoning, injury, and/or death.

Your tent is made with flame-resistant fabric, which is designed to self-extinguish when removed from flame. However, it is not fireproof. The fabric will burn if in contact with an outside flame source. Caution should be observed when an open flame appliance is used near the tent. Build your campfire in a safe distance from your tent.

• Do not use fuel-burning, oxygen-consuming devices inside your tent.
• Do not use heating, lighting, or cooking equipment with open flames in or near your tent.
• Keep all children under adult supervision.
• Do not leave campfires unattended.

Yes, your tent is water-repellent. However, it is not waterproof. No tent is waterproof, because it could cause suffocation. During heavy rain, some leakage may occur. Keep objects from touching the inside of the tent since such objects may cause leakage at point of contact.

The seam is the most vulnerable part of your tent. As you use your tent, the needle holes may stretch, which may cause leakage through the seam. If seam leakage occurs, apply a seam sealer compound, which may be purchased at most sporting goods stores.

After several years of use, you may experience some leakage through the fabric. You may apply a water-repellent compound on your tent fabric. This will temporarily improve fabric leakage. However, this compound may eventually deteriorate the fabric, and may increase the possibility of suffocation. Check to make sure the compounds you purchase are free from this risk.

People exhale a tremendous amount of air while sleeping. This gathers at the top of your tent and becomes water droplets due to temperature differences between the inside and outside of your tent. To improve this situation, ventilate your tent. This can be easily accomplished by opening the door and windows slightly to allow the temperatures to balance.

Yes. If you find the zipper open somewhere in the middle, pull the zipper slider all the way down and slide it up to the other end slowly. This will repair your zipper. Never force a zipper that has material caught in it, as this might bend the slider, tear fabric, and prevent closing.

Care Instructions and Assembly Instruction are packed with your tent. You can also get the same information through our web site. Print them out and keep them with your tents.

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How long will my sleeping bags last?

The average life of your sleeping bags are over 5 years with reasonable care. For longer use of your sleeping bags, keep your sleeping bags completely dry. Never store them on a concrete floor. Should discoloration or a musty odor develop, treat by scrubbing with a soft bristle brush. Your sleeping bags are machine wash safe. But hand wash guarantees longer life of your sleeping bags. Use mild detergent only. Never use drier. Just hang dry.

Your sleeping bag is designed to sleep comfortably as temperature rated. But it does not guarantee warmth of your sleeping bag. It depends on your tent, clothing, ground sheets, food and beverage, health situation, etc. It is widely understood on the market that the temperature rating is used for comparison of products. For example, the only thing the market guarantees is that a sleeping bag of 30' temperature rating is warmer than that of 40'.

No sleeping bag is fire safe. The fabric & fiber fill will burn if in contact with an outside flame source. Caution should be observed when an open flame appliance is used near the tent. Build your campfire in a safe distance. Special care is required when you use fuel-burning devices near the sleeping bags Keep all children under adult supervision. Always aware of personal injury and/or death.

Yes, your sleeping bag is water-repellent. However, it is not waterproof. It soaks when exposed under continuous rain. Hang dry when it is wet. Never store a sleeping bag wet.

We use polyester fiber for fills of your sleeping bags. The polyester fiber has micro holes to hold air. These holes help your sleeping bags fond compact. They also keep warm air to increase warmth of your sleeping bags. Compressed sleeping bags are cold. Before getting into your sleeping bags, fluff them to fill the holes with air.

Yes. If you find the zipper open somewhere in the middle, pull the zipper slider all the way down and slide it up to the other end slowly. This will repair your zipper. Never force a zipper that has material caught in it, as this might bend the slider, tear fabric, and prevent closing.

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Is my bag/pack rain safe?

Yes, your bag/pack fabric is waterproof treated. However, it may leak through seams when exposed under continuous rain. Hang dry when it is wet. Never store a bag/pack wet.

Your bag/pack is specially treated for water protection. Machine wash can weaken the treatment and cause leakage eventually. Hand wash your bag/pack with lukewarm water and mild soap for longer use. Hang dry. Never machine dry.

Yes. If you find the zipper open somewhere in the middle, pull the zipper slider all the way down and slide it up to the other end slowly. This will repair your zipper. Never force a zipper that has material caught in it, as this might bend the slider, tear fabric, and prevent closing.

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How long will my vacuum bottle/mug last?

Virtually, it is forever. Your bottle/mug is made with unbreakable stainless steel. It never breaks even if you fall it down. It may dent, but it does not hurt your bottle/mug functionally. By using the bottle/mug, it may loosen plastic parts of cap, lid or stopper. You can replace the parts to get brand-new performance of your bottle/mug. The replacement parts are free of charge within warranty period. After the period, those are parts are sold at minimum costs. Those parts are listed on the Replacement Parts page.

] It depends upon models of your bottle/mug and room (or outside) temperature of your bottle/mug is placed. Our lab test shows that, in room temperature of 68ºF, 203ºF hot water never cools down below 122ºF for 16 hours (Sport Bottles) to 24 hrs (Vacuum Bottles). Mugs can hold hot water up to 4 hrs. For best performance, we recommend you to preheat or pre-cool your bottle/mug right before use.

You can use the bottle/mug for water, tea, coffee, etc. hot or cold. Only one exception is dairy product. This is not a cooler. Dairy product in your bottle/mug can deteriorate faster than that in room temperature. This may cause mildew in the bottle/mug, which hardly wash out. We ask your caution when drink hot water directly from your bottle/mug. Since those products are vacuum insulated, you cannot imagine real water temperature inside the bottle/mug by touching the surface.

Yes, your bottle/mug is dishwasher safe. But never overheat during machine wash. This may shrink plastic parts of your bottle/mug and result in leakage or poor insulation. Dishwasher sometimes does not clean the bottle/mug deep inside. Use brush and mild detergent to clean deep inside the bottle/mug. Be sure to store your bottle/mug completely dry.If your bottle/mug makes bad odor, use baking soda to clean it up.

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